FAQ

1. Q: Are you a factory or a trading company? How can we visit you?  

    A: We are specialized in producing a variety of bags, both factory, and trading company, located in Quanzhou city, China. We are near Xiamen and Jinjiang airports, it takes one and a half hours from our factory to Xiamen airport by car, and there is half-hour from our factory to Jinjiang airport by car.

2. Q: What are your main products?

    A: Our products are sports bags, outdoor bags, backpack, hiking bag, bicycle bag, tool bag, garment bag, and grill cover and more.

3. Q: What is the lead time for the samples?

    A: It takes 5-10 working days normal.

4. Q: How about your quality guarantee?

    A: We're 100% responsible for the damaged goods if there are caused by our improper sewing or package. We always attach importance to quality by controlling raw materials to shipments. We strictly control our quality and follow AQL standards.

5. Q: Does your company have any factory audit?

    A: Yes, we have BSCI, Sedex, Disney, Champion, Wal-Mart, and NBCU certificates.  

6. Q: What is your production capacity each month?

    A: Our production capacity is 100,000pcs backpacks monthly.

7. Q: What is your MOQ?

    A: It is 500pcs each color. Small quantity is welcome, but the price will be higher because of much more to labor & custom clearance.

8. Q: Who can I contact if we have a complaint?

    A: You can email us, kindly send pictures with the problem, we will find a solution as per your pictures and provide quality after-sell service. We offer 100% guarantee on our products.

9. Q: How can you protect my designs and my brand?

    A: The Confidential Information will not be disclosed, reproduced, or disseminated in any way. We can sign a Confidentiality and Non-Disclosure Agreement with you and our subcontractors. We never share your designs with other clients and treat each customer individually.

10. Q: What are your strengths?

      A:  As an experienced company we have a stable & mature supply chain. In order to get a special term, we do business with all suppliers in cash. So our material price and delivery time is better than the others.  We can provide different solutions for our customers’ special requirements as we source different and suitable types of material for their design & target price.

11. Q: Can your products pass EU or American requirements?

      A: Yes, our products can meet REACH, Phthalate, AZO free, Low Cadmium, and Low Lead, PAH, etc.

12. Q: What's your packing method?

      A: Generally speaking, we use a PP bag or OPP bag to pack each product, several pieces into a master carton.  We also can customize the package according to your requirements, such as the colorful boxes...and we can print your logo on the package.

13. Q: What's your shipping ways?

      A: Ship by sea, air, express, or other ways as your request. We have built long-term cooperation with specialized shipping agents.

14. Q: How long for bulk production?

     A: Normally, it’s 40-55 days.  But it depends on quantity and special materials requirements.

15. Q: Are materials of your bags water-resistant?

      A: Most main materials of our bags are water-resistant, but not completely water-proof.  The outside material of our bags is not waterproof, but water-resistant. We try to protect our products as much as possible against moisture by using a water-resistant material both on the outside of the bag and on the inside lining. We can book materials according to your special requirements.

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